NoĤ) We tried clearing the alternate MAC address, unplugging the power cable, waiting, restarting the console (as suggested by a Microsoft chat agent). We've also moved it all from an external drive to the internal drive, just in case that was the problem. It has had no effect.ģ) We have tried uninstalling and reinstalling the game and its DLC several times. It has worked every time, but as described above, we still can't access the DLC once we get to the title screen.Ģ) We've tried clearing all local saved game data. This is a common problem with a common solution, and We've also tried launching from the Store, and while the base game shows "Installed" and "Play", all of the DLC only shows "Installed" with no option to play.ġ) We have tried every possible combination of going offline and back online, to avoid the game hanging on the "Checking downloadable content" screen. "Play now" is grey and can be selected but not clicked. Launching from within the game (after going offline and back online to clear the "checking DLC" screen), all DLC we've purchased shows up as downloaded with check mark next to it, and we get 3 options: Yes, that means we've seen every thread out there and tried every common (and not so common) solution. My wife and I have wasted more than a few hours troubleshooting this.
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